Frequently Asked Questions
Discover the most common questions.
Do you provide copyright and ownership rights? -
Absolutely! Once we finish a project, you'll have complete ownership and control over the creative work we make for you. You're free to use, change, and share it however you need for your business.
Do you retain any rights to the creative work after the project is completed? +
Yes, as part of our standard agreement, we retain a limited set of rights related to the creative work even after the project is completed. These retained rights typically include the right to showcase the work in our portfolio, use it for promotional purposes, and share it on our agency's social media platforms. However, it's important to note that we will not use the work in a way that directly competes with your business or undermines the purpose for which it was created.
If you have specific concerns or preferences regarding the extent of our retained rights, we are open to discussing and adjusting our agreement accordingly to ensure that it aligns with your expectations and needs.
What happens if I'm not satisfied with the initial concepts? How many rounds of revisions are included? +
If you're not completely satisfied with the initial ideas, that's okay! We provide a certain number of rounds of revisions to make sure the creative work meets your vision. The exact number of revisions can vary based on the project's complexity, but we'll work closely with you to ensure your feedback is incorporated until you're happy with the final result. Our goal is to achieve a design that truly fits your needs and preferences.
What is your policy regarding last-minute changes after the project is completed? +
We understand that sometimes last-minute changes are necessary. However, please note that any changes requested after the project has been completed may incur additional charges. These charges help cover the extra time and resources required to implement changes outside the initially agreed scope. Before making any changes, we'll provide you with a clear estimate of the associated costs, so you can make an informed decision. Our aim is to ensure your satisfaction while also maintaining the efficiency of our creative process.
What is your preferred method of communication for project updates and discussions? +
We value effective communication and understand the importance of convenience. Our preferred mode of communication is through emails, as they allow for clear documentation and easy reference. We'll keep you updated on project progress, concepts, and revisions through email updates. Additionally, in the beginning stages of a project, we find that in-person meetings at our office can be incredibly beneficial for discussing goals, expectations, and creative direction. We're also open to video calls when needed, providing a face-to-face interaction that bridges the gap between written communication and phone calls. Phone calls, video calls, and in-office meetings will be scheduled when necessary, ensuring they are productive and aligned with your schedule. Our goal is to accommodate your preferences while ensuring that project discussions are efficient and well-coordinated.
Are there any additional costs we should be aware of, such as licensing fees for stock images or fonts? +
Yes, it's possible. If we need to use stock images, special fonts, or other resources with associated costs, we'll let you know upfront. We believe in transparency, so you'll always be aware of any additional expenses before they're incurred. This ensures that there are no surprises and helps us work within your budget effectively.
